Chicago Transit Authority Jobs |Customer Service Representative Employment Opportunity at Chicago Transit Authority Careers Portal

Chicago Transit Authority Jobs | Customer Service Representative Employment Opportunity at Chicago Transit Authority Careers Portal. Chicago Transit Authority  Chicago, IL Jobs . Check Chicago, IL Government Jobs for freshers. Chicago, IL Entry Level Jobs . Get latest job employment in USA. USAJobs in Chicago, IL.

Chicago Transit Authority is a leading job provider company. Job seekers who are searching Chicago Transit Authority   Jobs opportunity, there are lots of jobs opportunity available. If you are interested to do work with Chicago Transit Authority then you can apply for Chicago Transit Authority Jobs. The details of Chicago Transit Authority Careers opportunity is provided in the below section. You can choose the latest jobs in Chicago Transit Authority which one matching with your profile.

Chicago Transit Authority Jobs | Customer Service Representative Position available.

Chicago Transit Authority now hiring for Customer Service Representative Position for Chicago, IL location. This is best jobs opportunity for candidates looking for Chicago Transit Authority Jobs near me. Candidates those are interested to do Chicago Transit Authority jobs in Chicago, IL Location can apply for this Customer Service Representative job position. For this best jobs in Chicago Transit Authority company/department office situated in Chicago, IL Location you need experience from relevant field qualification. This is also a great opportunity for job seekers who are trying to find out Highest Paying jobs in Chicago Transit Authority Chicago, IL. Because Chicago Transit Authority is providing approximately $18.80 – 31.93 per hour for the position of Customer Service Representative.

Details of Chicago Transit Authority Jobs for Customer Service Representative Position according to company’s official Chicago Transit Authority Careers Page given below table in shorts. If you need to know all information in details about Chicago Transit Authority jobs Chicago, IL location the you should read this post till the end.

Name of Company Chicago Transit Authority
Job Profile Customer Service Representative
Name of Recruitment Chicago Transit Authority Recruiting
Salary approximately $ 18.80 – 31.93 per hour
Job Location Chicago, IL
Job Type Chicago Transit Authority Jobs in Chicago, IL

Chicago Transit Authority Jobs Description

The Customer Service Representative acts as the primary point of contact for CTA’s external and internal customers providing information, problem solving and advocating for mass transit consumers. Customer Service Representatives handle a high volume of calls via an inbound call center, delivering the highest service standards and customer resolution while promoting a positive image for the Authority.

PRIMARY RESPONSIBILITIES

Address customer concerns via inbound telephone calls including but not limited to fare media products, reduced fares, bus and rail service, travel information, CTA accessible services, account management and complaints resolution. Must disseminate CTA policy and procedures, maps, timetables and relevant customer information as requested.

Must develop general knowledge of department policies, CTA rule books, CTA standard operating procedures, maps, schedules, products and services, bulletins, and transit system usage.

Demonstrate basic computer skills and the ability to operate CTA databases to enter and retrieve customer feedback, and other types of communication equipment, to relay incoming, outgoing or interoffice calls.

Required to maintain call center/CTA business standards, quotas, productivity goals and participate in coaching sessions, training and testing to achieve goals and maintain current organizational knowledge.

Must maintain daily audit procedures and productivity reports to ensure performance requirements are met, track system access, account activity, service request entries, and other processes to ensure business trends are identified, and management is informed of operational issues.

Must maintain and ensure security and confidentiality of customer information, follow all audit standards, ethics policies and customer service guidelines.

Must be able to make routine arithmetical computations and tabulations accurately.

Apply organizational knowledge and problem solving techniques to route calls, and resolve customer inquiries and respond to issues in a timely manner.

Required to maintain desk manual for quick reference and information gathering and be familiar with CTA’s web site and evolving business trends.

Make informed decisions pertaining to customer issues; establish priority for customer service matters according to urgency.

Research and respond to customer inquiries using a variety of CTA databases and verbal communication methods. Conducts follow-up research.

Perform related duties as assigned.

MANAGEMENT RESPONSIBILITIES

Reporting to this position are the following jobs:

Job Title

  • None

CHALLENGES

  • Adherence to deadlines and fast turnaround times.
  • Resolving customer inquiries in a timely manner.

Qualifications

EDUCATION/EXPERIENCE REQUIREMENTS

  • High school diploma required, college preferred.
  • Must have a minimum 1 year previous Call Center or Customer Service experience.
  • Subject to background and credit investigations.
  • Must be accurate in inputting customer information in CTA databases.
  • Must adhere to established productivity quotas and security policies and procedures.
  • Required to accurately type at 25 words per minute.

PHYSICAL REQUIREMENTS

  • Continuous exposure to personal computers.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Must have good computer/data entry skills and ability to access and utilize multiple word processing programs and applications.
  • Must possess good critical thinking skills and ability to resolve problems in a timely manner.
  • Required to have effective written and verbal communication skills.
  • Ability to interact with customers and various levels of Authority personnel and maintain a suitable temperament, and the highest level of service.

WORKING CONDITIONS

  • Must be able to work various shifts and respond to CTA emergency situations on short notice.
  • General office conditions, various work, lunch, and break times.
  • Adherence to CTA’s confidentiality, ethics and privacy policies and established department policies and procedures.
  • Maintain workplace safety standards.
  • Ability to remain seated for work shift.

EQUIPMENT, TOOLS, AND MATERIALS UTILIZED

  • Computer, various maps, brochures, phone systems, training manuals, CTA Standard Operating Procedures (SOP), standard office equipment, Microsoft Office, various databases, fax machine, photocopier.

Additional Details

Please note, employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.

Rate to be determined by applicant’s entered service date and service date in union jurisdiction of this classification.

CTA IS AN EQUAL OPPORTUNITY EMPLOYER

No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact [email protected] prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.

TO BE CONSIDERED APPLICATIONS MUST BE COMPLETED IN THEIR ENTIRETY INCLUDING:

  • UPLOADED RESUME / WORK HISTORY
  • QUALIFICATIONS
  • JOB ASSESSMENT QUESTIONS

How to Apply: Chicago Transit Authority Jobs Application Submission Process

  • Register/Log in to Official Chicago Transit Authority Job Portal.
  • Click on the Chicago Transit Authority job listing Page.
  • Select the right profile which you want to apply.
  • Fill the Chicago Transit Authority Hiring Form with all necessary details.
  • Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
  • Now you can take a print out for future use.
Apply Now

FAQ for Chicago Transit Authority Jobs Employment

  •  Who are hiring ?

Answer:- Chicago Transit Authority Hiring.

  • Which Job Profile Chicago Transit Authority Needed?

Answer:- Chicago Transit Authority Recruiting for Customer Service Representative job position.

  • Which is the official Chicago Transit Authority Careers Portal?

Answer:-www.transitchicago.com is official Chicago Transit Authority Careers Portal.

  • What is Qualification for this Chicago Transit Authority Recruitment?

Answer:- experience from relevant field Required for Customer Service Representative job position.

  • How to Apply for Chicago Transit Authority Customer Service Representative job position?

Answer:- You can apply online with the help of direct apply link provided in above section.

 

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