ECi Software Solutions Jobs | Product Support Specialist Employment Opportunity at ECi Software Solutions Careers Portal

ECi Software Solutions Jobs | Product Support Specialist Employment Opportunity at ECi Software Solutions Careers Portal. ECi Software Solutions  Provo, UT Jobs . Check Provo, UT Government Jobs for freshers. Provo, UT Entry Level Jobs . Get latest job employment in USA. USAJobs in Provo, UT.

ECi Software Solutions is a leading job provider company. Job seekers who are searching ECi Software Solutions   Jobs opportunity, there are lots of jobs opportunity available. If you are interested to do work with ECi Software Solutions then you can apply for ECi Software Solutions Jobs. The details of ECi Software Solutions Careers opportunity is provided in the below section. You can choose the latest jobs in ECi Software Solutions which one matching with your profile.

ECi Software Solutions Jobs | Product Support Specialist Position available.

ECi Software Solutions now hiring for Product Support Specialist Position for Provo, UT location. This is best jobs opportunity for candidates looking for ECi Software Solutions Jobs near me. Candidates those are interested to do ECi Software Solutions jobs in Provo, UT Location can apply for this Product Support Specialist job position. For this best jobs in ECi Software Solutions company/department office situated in Provo, UT Location you need experience from relevant field qualification. This is also a great opportunity for job seekers who are trying to find out Highest Paying jobs in ECi Software Solutions Provo, UT. Because ECi Software Solutions is providing approximately $43002 per year for the position of Product Support Specialist.

Details of ECi Software Solutions Jobs for Product Support Specialist Position according to company’s official ECi Software Solutions Careers Page given below table in shorts. If you need to know all information in details about ECi Software Solutions jobs Provo, UT location the you should read this post till the end.

Name of Company ECi Software Solutions
Job Profile Product Support Specialist
Name of Recruitment ECi Software Solutions Recruiting
Salary approximately $21.00 per hour
Job Location Provo, UT
Job Type ECi Software Solutions Jobs in Provo, UT

ECi Software Solutions Jobs Description

For more than 30 years, ECI Software Solutions has been providing industry-specific, cloud-based business management software and services to small and medium-sized businesses. With divisions focused on manufacturing, wholesale/retail distribution, building and construction, and field service, ECI’s solutions integrate into every aspect of a customers’ business to help them level the playing field, run day-to-day operations more efficiently, and free them up to focus on what matters most. It’s how business gets done.

To apply for this position, please attach a detailed resume that demonstrates your qualifications and skill set pertaining to this position. Applications without a resume will not be considered.

As a Product Support Specialist for our team you will be supporting small to medium-sized entrepreneurs using our ERP solutions. We are searching for an outgoing, energetic, and motivated customer support professional to join our team!
The Product Support Specialist will receive customer requests and respond to questions and issues arising from their use of ECi software. This position will be responsible for troubleshooting and documenting customer issues and ensuring a timely resolution to customer request for assistance.
Support may include, but is not limited to:
  • Assisting customers with understanding product functionality.
  • Directing customers to available resources such as Online Help, Knowledge Base Articles, and customer training materials.
  • Diagnosing software issues by reviewing software setups and configuration, system settings, data, etc.
  • Troubleshooting application errors including thoroughly documenting what process they were using when they encountered the error, researching possible causes, and reviewing likely contributors.
  • Assist our Cloud hosted customers with routine administrative tasks.
  • Escalating suspected software defects to our Technical Support Specialists with well documented notes on troubleshooting performed.
  • Route customer requests to the appropriate internal teams.
  • Create, edit, and update Knowledge Base articles, training materials or other materials used to provide information and support to customers.
  • Provide support for multiple product lines.
  • Participate in continuous learning, product rollout sessions, and other internal training opportunities.
Duties and Responsibilities:
  • Act as an escalation point for our Customer Experience Specialists
  • Respond to customer requests for technical support
  • Review and contribute to the Knowledge Base
  • Provide timely follow-up to customers
  • Provide thorough and complete case notes and documentation of customer issues
  • Stay current on evolving product functionality and new releases
  • Bachelor’s Degree in applicable field or 3-5 years of relevant experience preferred
  • Service oriented focus and ability to work as part of a fast paced, high performance team
  • Strong verbal and written communication skills as well as interpersonal skills
  • Ability to handle multiple assignments, prioritize tasks, and meet demanding deadlines
  • Strong organizational skills
  • High-energy, can-do attitude
  • Excellent decision making, analytical, and customer services skills.
  • Experience in relevant industry/platform
  • Skilled in triaging customer requests

In addition to our competitive salary and award winning culture, we offer an excellent benefit package. We even offer our employees a day off to serve their community! Our company core values are our “CODE”: Crave Greatness, Own the Outcome, Deliver Awesome and Embrace Community.

How to Apply: ECi Software Solutions Jobs Application Submission Process

  • Register/Log in to Official ECi Software Solutions Job Portal.
  • Click on the ECi Software Solutions job listing Page.
  • Select the right profile which you want to apply.
  • Fill the ECi Software Solutions Hiring Form with all necessary details.
  • Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
  • Now you can take a print out for future use.
Apply Now

FAQ for ECi Software Solutions Jobs Employment

  •  Who are hiring ?

Answer:- ECi Software Solutions Hiring.

  • Which Job Profile ECi Software Solutions Needed?

Answer:- ECi Software Solutions Recruiting for Product Support Specialist job position.

  • Which is the official ECi Software Solutions Careers Portal?

Answer:-/ is official ECi Software Solutions Careers Portal.

  • What is Qualification for this ECi Software Solutions Recruitment?

Answer:- experience from relevant field Required for Product Support Specialist job position.

  • How to Apply for ECi Software Solutions Product Support Specialist job position?

Answer:- You can apply online with the help of direct apply link provided in above section.


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