LoanCare Jobs | Customer Experience Specialist Employment Opportunity at LoanCare Careers Portal

LoanCare Jobs | Customer Experience Specialist Employment Opportunity at LoanCare Careers Portal. LoanCare  Virginia Beach, Virginia Jobs . Check Virginia Beach, Virginia Government Jobs for freshers. Virginia Beach, Virginia Entry Level Jobs . Get latest job employment in USA. USAJobs in Virginia Beach, Virginia.

LoanCare is a leading job provider company. Job seekers who are searching LoanCare   Jobs opportunity, there are lots of jobs opportunity available. If you are interested to do work with LoanCare then you can apply for LoanCare Jobs. The details of LoanCare Careers opportunity is provided in the below section. You can choose the latest jobs in LoanCare which one matching with your profile.

LoanCare Jobs | Customer Experience Specialist Position available.

LoanCare now hiring for Customer Experience Specialist Position for Virginia Beach, Virginia location. This is best jobs opportunity for candidates looking for LoanCare Jobs near me. Candidates those are interested to do LoanCare jobs in Virginia Beach, Virginia Location can apply for this Customer Experience Specialist job position. For this best jobs in LoanCare company/department office situated in Virginia Beach, Virginia Location you need experience from relevant field qualification. This is also a great opportunity for job seekers who are trying to find out Highest Paying jobs in LoanCare Virginia Beach, Virginia. Because LoanCare is providing approximately $44,646 per year for the position of Customer Experience Specialist.

Details of LoanCare Jobs for Customer Experience Specialist Position according to company’s official LoanCare Careers Page given below table in shorts. If you need to know all information in details about LoanCare jobs Virginia Beach, Virginia location the you should read this post till the end.

Name of Company LoanCare
Job Profile Customer Experience Specialist
Name of Recruitment LoanCare Recruiting
Salary approximately $44,646 per year
Job Location Virginia Beach, Virginia
Job Type LoanCare Jobs in Virginia Beach, Virginia

LoanCare Jobs Description

Are you an experienced Customer Service professional motivated to leverage a customer centric approach to assist home owners in a highly visible position? LoanCare, one of the leading national providers of full service subservicing and interim subservicing in the mortgage industry, seeks an individual with a history of progressive experience delivering service that exceeds expectations in a growing and inspiring industry. The ideal candidate will be a dynamic individual who rigorously advances our mission while consistently delivering exceptional service. If you possess presence and confidence in your ability to promote our core values of entrepreneurship and empowerment, now is the time to join our team and become a part of something big.
A DAY IN THE LIFE
In this role, you will…
  • Assist homeowners with routine or complex issues and requests, in a call center environment
  • Use an advanced telephony system
  • Explain mortgage based process information
  • Make decisions to resolve customer issues
  • Navigate and enter data on a computer platform
  • Provide exceptional customer service
WHO YOU ARE
You possess …
  • Enjoy speaking to customers over the phone
  • Understanding of mortgage servicing: escrow, taxes, payment application
  • Desire to help your peers, your team, and all around you because you are highly driven and lead by example
  • Analytical ability to apply data and information to all processes and solutions
  • Ability to provide consistent engagement in customer and brand experience

WHO WE ARE

About us …
LoanCare, a ServiceLink company, is a leading national provider of full service subservicing and interim subservicing to the mortgage industry and has offered its expertise and best practices in providing servicing solutions for others since 1991. At the present time, LoanCare subservices over 1 million loans in 50 states. LoanCare has a seasoned loan servicing team with senior managers averaging nearly 30 years of experience in the mortgage and financial services industry.
LoanCare, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
Essential functions are the basic job duties that an employee must be able to perform, with or without reasonable accommodation.

WORK FROM HOME

About remote employment …
LoanCare, a ServiceLink Company, provides virtual training and support so employees working from home can be successful. You will never be alone on your journey as you will connect through Teams video chat, so that you remain engaged and form relationships with your leadership team and coworkers. We offer online/remote Training, which is both dynamic and interactive, so you get the most out of the training opportunities. Our Training department also offers a large number of free on-demand online training courses that you can take to help you grow and expand your skills and knowledge.
As an added benefit for Remote Employees, we offer exciting engagement opportunities, such as fitness classes, contests and fun seminars/learning activities that you can participate in from the comfort of your own home.
We provide all of the necessary equipment; all you need to provide is a quiet, private place in your home and a high speed internet connection with a minimum network download speed of 25 megabits per second (mbps) and a minimum network upload speed of 10 mbps. Remote employees will be required to sign a Telecommuting Agreement in addition to the job description.

Responsibilities:

DETAILED JOB DUTIES
  • Handle inbound and outbound calls from customers in a fast-paced environment, while maintaining established performance metrics expectations and delivering quality service to our customers
  • Take ownership of the Customer Experience, as well as demonstrate attributes in accordance with the LoanCare brand experience expectations
  • Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues
  • Obtain and evaluate all relevant information to handle inquiries and complaints accurately and efficiently
  • Accurately track and document all communications with customers to provide a detailed history of contact
  • Assist with identifying root causes and explain the best solution to resolve customer concerns in an expedient manner
  • Achieve monthly individual and team based targeted performance goals
  • Follow escalation procedures to address customer concerns requiring additional research or resources to resolve
  • Direct requests and unresolved issues to the designated resource
  • All other duties as assigned

Qualifications:

MINIMUM QUALIFICATIONS
  • High School Diploma or equivalent required
  • Two (2) years of Call Center or Customer Service experience preferred
  • Knowledge of customer service principles and practices
  • Excellent communication skills
  • Attention to detail and accuracy
  • Problem-solving skills and problem analysis
  • Basic mortgage product knowledge preferred

WORK CONDITIONS
Working conditions are normal for an office environment. Ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance.
ESSENTIAL FUNCTIONS

Overtime – Required as necessary

Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Speaking — Talking to others to convey information effectively.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Active Listening — Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Instructing — Teaching others how to do something.

Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Time Management — Managing one’s own time and the time of others.


W
riting — Communicating effectively in writing as appropriate for the needs of the audience.


C
omplex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.

Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.


W
ritten Comprehension — The ability to read and understand information and ideas presented in writing.

Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision — The ability to see details at close range (within a few feet of the observer).

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.


Oral Expression — 
The ability to communicate information and ideas in speaking so others will understand.

Speech Recognition — The ability to identify and understand the speech of another person.

Speech Clarity — The ability to speak clearly so others can understand you.

PHYSICAL DEMANDS

Sitting up to 95% of time

Walking up to 5% of time

Occasional standing, stooping, kneeling, crouching and reaching

 How to Apply: LoanCare Jobs Application Submission Process

  • Click on the LoanCare job listing Page.
  • Select the right profile which you want to apply.
  • Fill the LoanCare Hiring Form with all necessary details.
  • Now click on the final submissions button. (Note:- Please once check all details before click on the submit button).
  • Now you can take a print out for future use.
Apply Now

FAQ for LoanCare Jobs Employment

  •  Who are hiring ?

Answer:- LoanCare Hiring.

  • Which Job Profile LoanCare Needed?

Answer:- LoanCare Recruiting for Customer Experience Specialist job position.

  • Which is the official LoanCare Careers Portal?

Answer:-www.loancareservicing.com is official LoanCare Careers Portal.

  • What is Qualification for this LoanCare Recruitment?

Answer:- experience from relevant field Required for Customer Experience Specialist job position.

  • How to Apply for LoanCare Customer Experience Specialist job position?

Answer:- You can apply online with the help of direct apply link provided in above section.

 

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