NCCER Jobs | Customer & Systems Support Specialist Employment Opportunity at NCCER Careers Portal

NCCER Jobs | Customer & Systems Support Specialist Employment Opportunity at NCCER Careers Portal. NCCER Alachua, FL Jobs. Check Alachua, FL Government Jobs for freshers. Alachua, FL Entry Level Jobs. Get latest job employment in USA. USAJobs in Alachua, FL.

NCCER is a leading job provider company. Job seekers who are searching NCCER  Jobs opportunity, there are lots of jobs opportunity available. If you are interested to do work with NCCER then you can apply for NCCER Jobs. The details of NCCER Careers opportunity is provided in the below section. You can choose the latest jobs in NCCER which one matching with your profile.

NCCER Jobs | Customer & Systems Support Specialist Position available.

NCCER now hiring for Customer & Systems Support Specialist Position for Alachua, FL location. This is best jobs opportunity for candidates looking for NCCER Jobs near me. Candidates those are interested to do NCCER jobs in Alachua, FL Location can apply for this Customer & Systems Support Specialist job position. For this best jobs in NCCER company/department office situated in Alachua, FL Location you need experience from relevant field qualification. This is also a great opportunity for job seekers who are trying to find out Highest Paying jobs in NCCER Alachua, FL. Because NCCER is providing approximately $16.06 per hour for the position of Customer & Systems Support Specialist.

Details of NCCER Jobs for Customer & Systems Support Specialist Position according to company’s official NCCER Careers Page given below table in shorts. If you need to know all information in details about NCCER jobs Alachua, FL location the you should read this post till the end.

Name of Company NCCER
Job Profile Customer & Systems Support Specialist
Name of Recruitment NCCER Recruiting
Salary approximately $16.06 per hour
Job Location Alachua, FL
Job Type NCCER Jobs in Alachua, FL

NCCER Jobs Description

Customer & Systems Support Specialist

Job Type: Full-time

Description

Customer and Systems Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding customers through system features and functionalities as well as required policies and procedures. To be successful in this role, you should be an excellent communicator who’s able to provide high-quality customer support and training.

1. Provide Training and support services for the NCCER Registry and testing systems.
Lead and participate in delivering online system training and conference calls

  • Lead and participate in delivering online system training and conference calls
  • Work with manager to provide customer feedback and adjust training and support documentation as needed
  • Identify customer needs and help customers use specific system features or processes and best practices for efficiency
  • Capture and report system feature requests
  • Develop and maintain customer training tools and resources
  • Assist with online learning and video production

 

2. Provide customer support services

  • Manage and prioritize customer support tickets/cases
  • Respond to customer queries in a timely and accurate way, via phone and email
  • Respond and follow up with customers to ensure their questions and issues are resolved within the established service level agreements (SLAs)
  • Maintain a high level of professionalism with clients and work to establish a positive rapport with every caller
  • Update customer information in the CMS during and after each call
  • Analyze and report Tier 2 issues as appropriate
  • Escalate issues to management when needed
  • Update and maintain department web pages
  • Work with the management team to stay updated on system knowledge and be informed of any changes in company policies

3. Provide support for testing emergency calls

  • Provide oversight of department call queue, ensuring continuous and appropriate coverage
  • Provide evening phone coverage
  • Triage and problem solve system issues and provide timely resolution
  • Create and update customer support tickets/cases

4. Support department team

  • Collaborate with team members to achieve department and organizational goals
  • Provide backup and support to department team members

5. Other Duties as assigned

  • Accept additional tasks, duties and/or direction as assigned by manager.

Requirements

  • Able to work independently at multiple tasks
  • Able to quickly adapt to fast-paced environment and deadlines
  • Able to use multiple systems and programs simultaneously
  • Able to grasp technical concepts quickly and explain them to others
  • Able to prioritize and organize tasks
  • Strong communication (written and verbal) and problem-solving skills
  • Strong organizational skills
  • Strong integrity
  • Superior time management
  • Patience when handling tough cases
  • Experience in using help desk software and remote support tools
  • Dependable attendance and performance
  • Experience with training and testing platforms and operations is a plus
  • Experience/knowledge of the construction industry is a plus
Apply Now

FAQ for NCCER Jobs Employment

  •  Who are hiring ?

Answer:- NCCER Hiring.

  • Which Job Profile NCCER Needed?

Answer:- NCCER Recruiting for Customer & Systems Support Specialist job position.

  • Which is the official NCCER Careers Portal?

Answer:- www.indeed.com is official NCCER Careers Portal.

  • What is Qualification for this NCCER Recruitment?

Answer:- experience from relevant field Required for Customer & Systems Support Specialist job position.

  • How to Apply for NCCER Customer & Systems Support Specialist job position?

Answer:- You can apply online with the help of direct apply link provided in above section.

Leave a Comment